This basic Frequently-Asked Questions (FAQ) list addresses some common concerns you may encounter.

Technical Help

Where can I find general technical assistance (e.g., logging on to the elearn system, error messages)?

U of M has a helpful technical support staff. To learn more, go to U of M Help Desk webpage.


Other Questions

I don’t see my question listed here. Where else can I go to find help?

AskTom is a self-service technical help center available 24/7 for your questions. You will be amazed at just how many UM-related questions can be answered with this resource. FYI: Tom is the name of the university’s living mascot, thus the name for this resource.


Google Help

I am having problems with Google. Where can I find help?

Google has a support site and Hangout forum. Go to Google Help to access.