Coordinator, Instructional Technologies – Austin Peay

Coordinator, Instructional Technologies

General Description

The Coordinator, Instructional Technologies reports to the Director, Distance Education in the Center for Extended and Distance Education and is responsible for administration and on-going management of instructional technologies used by Extended & Distance Education.

Primary Duties and Responsibilities
• Serve as a member of the Distance Education team providing support to faculty and students in distance delivery methods. • Manage identification and resolution of instructional technology issues.
• Troubleshoot browser hardware and software issues relating to instructional technology for faculty and students.
• Serve as the primary contact for issues related to the instructional technology; serve as the subject matter expert in instructional technology for the center.
• Evaluate and implement any instructional technology changes in consultation with Distance Education Director. • Assist with course creation procedure and process.
• Work closely with the Distance Education Director, Instructional Technologist and Multimedia Specialist to share and develop best practices for delivery of online, enhanced and hybrid courses.
• Develop best practices and consult on the use of the instructional technologies.
• Monitor, maintain and backup departmental server, access controls and security.
• Assist in defining and documenting University processes, policies and procedures relating to the instructional technologies.
• Ensure that the necessary testing, prototyping and piloting tasks for system upgrades are completed according to the agreed-upon timelines and deadlines and that related documentation is complete and accurate.
• Assist faculty with integration of content and assessments with instructional technologies.
• Coordinate with the technology vendors, in conjunction with the Distance Education Director, to resolve all technical problems that cannot be resolved at the campus or TBR level.
• Communicate news about the instructional technology to faculty and students, in consultation with the Distance Education Director. • Aid in report definition.
• Perform other job-related duties as assigned.
Essential Functions
• Ability to manage and administer instructional technology software and hardware systems.
• Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.) and the University student information system.. • Ability to communicate effectively and appropriately, orally and in writing. • Ability to maintain confidentiality of records and information.
• Ability to interact in an effective and appropriate manner with diverse populations, the University community and the public.
• Ability to detect and correct grammatical and spelling errors in written correspondence. • Ability to maintain files accurately, in paper and in software programs. • Ability to handle multiple tasks simultaneously.
• Ability to take ownership of issues and see them through to resolution with minimal supervision. • Ability to facilitate group meetings and discussions.
• Ability to be a proactive, self-starter with strong planning, organization, problem resolution and customer service skills. • Ability to rely on experience and judgment to plan and accomplish goals. • Ability to demonstrate flexibility and creative problem-solving skills. • Ability to manage and supervise backup and archival of courses.
• Ability to deliver complex technical material in a clear, concise and credible manner.
• Ability to maintain instructional technology support channels with all appropriate areas. • Ability to assist in development strategies for data access and reporting.
• Ability to assist in supporting distinct environments for development, test and production systems. Required Minimum Qualifications
• Bachelor’s degree, BS/BA in Information Technology System Administration, Computer Information Systems, instructional Technology or a related discipline. • Previous computer systems administration work experience. • Demonstrated understanding of Windows and Apple operating systems.
• A minimum of one (1) year of previous work experience working with technology systems in a higher education environment. • A background check will be required of the successful applicant.